Terms &Conditions

• Rates are subject to change without prior notice.

• Special rates apply on holidays and special events including concerts and sports events.

• Special rates apply in case of inclement weather such as icy road conditions.

• ​For insurance purposes rates are subject to change from Sedan rates to SUV rates at the pick up time, if more than 4 passengers.

• First 10 minutes of waiting time are free. After driver’s arrival and /or initial contact with the customer.

• Waiting time will be estimated based on hourly rates.

• Minimum rates apply for rides 3 miles or less excluding airport transfers.

• Minimum hourly rate is for three hours.

• Credit card is required for most reservations specially on holidays and major events.

• We accept cash and all major credit cards. (No checks please).

• ​Split payments available at no extra charge.

• ​20% gratuity will be applied to all rates except airport flat rates; unless otherwise indicated.

MODIFICATION AND CANCELLATION POLICY

• Cancellation can be made 3 hours prior to pick time at no charge.

• Cancellation can be done via phone, text or email.

• No show and cancellations made less than 3 hours before the pick up time will be charged a cancellation fee of full trip price ( Mileage and base rate). For hourly reservations a one hour charge will be applied.

• If you can’t see your driver please call us prior to finding alternatives to avoid any cancellation fees.

SAFETY

​​Zero Tolerance Intoxicating Substance Policy

AT  YK Lemo maintains a zero tolerance for both drug and alcohol use while driving for YK Lemo . Any driver found to be violating this policy should be asked by the rider to STOP the ride immediately. Please provide your feedback for the driver directly by contacting us via phone or email with the ride information.  To make a complaint, please contact,

YK LEMO

Phone: 682-936-0227

or

Hanyfareed2016@yahoo.com

please and thank you

You can also contact 

City of Dallas – The Department of Aviation

Transportation Regulation Division

3448 West Mockingbird Ln Dallas ,TX 75235

Phone:    (214) 670-3161 Or 311

FAX Number:    (214) 670-6968

E-mail:    avitransportationregulation@dallascityhall.com